Customer Care & Casino
Casino Gourmet for… Customer Care trainings!
Ocio Vital has years of experience in Customer Care and Service Orientation; we propose you an ideal complement for your trainings
The pleasure of Tasting, the exhilarating world of Casinos, the satisfaction of learning while having fun…
Our Casino Gourmet is the perfect solution. A fun way to make the co-workers from different departments or cities meet, creating a team working experience and, on top of it, to put in practice the customer care skills previously learned in a relaxed atmosphere.
This is our Casino Gourmet, where our croupiers often go through the most diverse situations…
Do you want to put your team on the test: their capacity of response, body language, instant pacification ability, problem resolution skills and attitude against new situations?
The participants of the game will act as croupiers; their own colleagues will put them through different contexts and they will have to succeed by satisfying the customer without losing their smile… or breaking the bank!
A fun, easy and useful tool which will allow the trainers to draw conclusions, weaknesses and strengths and opportunities for improvement by the results of the role plays from both sides –croupier and customer-.